Privacy Policy

Genomic Health Website Privacy Statement

Last Updated: December 2019

This Privacy Notice (the ‘Notice’) describes Genomic Health’s practices and policies regarding the collection, use, storage and disclosure of personal data collected from this website (the ‘Site’), as well as the services and features that we make available through it (the ‘Services’).

This Notice also informs you about your choices and rights regarding your personal data. Genomic Health values the trust placed in us by patients, our employees, healthcare professionals and business partners. We are committed to upholding best practices in our use, collection, storage and disclosure of personal data.

Who is Genomic Health?

Genomic Health means Genomic Health, Inc. and its affiliates. In this Privacy Notice, ‘we’, ‘us’, and ‘ours’ refer to Genomic Health.

Genomic Health is the controller of the data you submit on this website.

Genomic Health, Inc. is based in the United States. Its data-protection representative in the European Union is Genomic Health Ireland, Ltd.

Each can be contacted by post, email, or telephone as follows:


Genomic Health, Inc.
Attn: Legal
301 Penobscot Dr.
Redwood City, California 94063
USA

+1 (650) 556-9300

privacy@genomichealth.com

What personal data do we collect from you?

We do not require you to register with us to visit our Site.

We do collect anonymous information by tracing visits to our Site and its webpages and using visitor logs to compile anonymous aggregate statistics. This information consists of your web requests, browser type, browser language, domain names, referring and exit pages and webpage addresses, platform type, pages viewed and the paths you took on our Site.

We also collect personal data (your name, country of residence, email address) when you choose to write us using the ‘Contact Us’ service.

What do we use your personal data for?

Information collected automatically and aggregate data collection

We use this information to analyze visitor trends, administer our Site, improve our Site design and otherwise enhance our Site and Services.

Information you voluntarily provide

We use the personal data you submit to reply to your inquiry. We may also use it to provide you with more information about GHI or its products that we believe you may be interested in, unless you inform us that you do not wish to receive such information by using the ‘unsubscribe’ link on a message from us.

Who has access to your information?

Within Genomic Health, anonymous information about your visit to this Site is accessible to employees responsible for maintaining and updating this Site. Contact information you submit will be available to our Customer Service and Digital Services teams, as well as others within Genomic Health who may be involved in responding to you.

We do not sell or rent your personal data to any other third party. We do share your information with third party providers who perform services on our behalf, such as web analytics, and help us provide the Site and Services to you.

We may transfer your information in the event of a corporate restructuring, merger, acquisition, or consolidation with, or sale of most of our assets to a third party (including in insolvency proceedings).

How long does Genomic Health keep your information?

Genomic Health does not have a fixed period to keep the information you submit to us. We retain it as necessary to respond to you or maintain contact with you.

Your rights concerning your information

You have the right to:

  • access your information,
  • have us correct information,
  • have us erase and/or de-identify information,
  • have us restrict the processing of your information, or
  • object to our processing of your information.

You may exercise these rights at any time by contacting us at customerservice@genomichealth.com.

Use of cookies and web beacons

We may use cookies, both session and persistent cookies, or web beacons on certain webpages or html email correspondence to anonymously track visitors, save website preferences or allow us to recognize visits from the same computer and browser. You have the option to disable cookies in your browser and still use our Site, although it may limit your access to the Site.

How we secure information

We secure information by using industry standard administrative, physical and technical safeguards. We encrypt information transmitted to us using Secure Sockets Layer (SSL) technology. All information is stored on controlled servers with restricted access, either directly managed by Genomic Health or by a service provider subject to a strict data processing agreement. It is important for you to know that, despite using these current technical and industry-recommended practices, it is never possible to fully guarantee against breaches in security.

Children

Our Site is directed only toward adults. GHI does not knowingly collect information from children under the age of 16.

Links to other sites

This Notice does not apply to third-party websites. GHI may provide links to other websites (such as YouTube). The privacy notices of those websites will apply to your visit to them and GHI is not responsible for the privacy practices of these organizations. We encourage you to read the privacy statements of each and every website you visit.

Updates

Please make sure you review our most current privacy Notice, as we may revise Notice from time to time. Updated versions will be posted on the Site, and for significant changes, we will place a notice on the Site.

Notice to California Residents

This section only applies to individuals who are residents of California under the California Consumer Act of 2018 (“CCPA”), where the resident is acting in their own capacity and not acting on behalf of a company or organization in the context of business activities.

a. Notice of Information processed

The below chart provides an overview of our Personal Information collection practices for California residents, and includes terms defined under the CCPA, including but not limited to the categories of information listed.


Personal Information We Collect Information Automatically Collected
Categories of Information
  • Electronic Data, such as geolocation, IP address, and analytics data.
  • Inferred Data, including information derived from Personal Information or a profile or segment attribution.
Purposes for Collection of Personal Information We collect this information for the operation of our services, auditing, security, internal research and development, analytics, and quality and safety business purposes.
Sources of Personal Information We collect this information directly from the individual, through cookies and other tracking technologies, and from service providers acting on our behalf.
Types of Third Parties with Whom We Share Personal Information We share this information with our service providers.
Personal Information We Collect Information That You Manually Provide
Categories of Information
  • Identifiers such as name, email address, and postal address.
  • Electronic Data, such as geolocation, IP address, and analytics.
  • Commercial Information, such as products considered or purchasing tendencies.
  • Employment and Education Information, such as from health providers.
  • Inferred Data, including information derived from Personal Information or a profile or segment attribution.
Purposes for Collection of Personal Information We collect this information directly from the individual, through cookies and other tracking technologies, and from service providers acting on our behalf.
Sources of Personal Information We collect this information directly from the individual, through cookies and other tracking technologies, and from service providers acting on our behalf.
Types of Third Parties with Whom We Share Personal Information We share this information with our service providers and other third parties at the direction of the individual.

b. California Residents Rights

Under California laws including the CCPA, California residents have the following rights (“Rights”) listed below. Your Right to Access and Right to Deletion are not absolute and are subject to certain exceptions. For instance, we cannot disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account with us, or the security of the business’s systems of networks.

  • Disclosure & Access Rights: California residents have the right to request in writing from a business, (i) a list of the categories of Personal Information, such as name, address, e–mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including Independent Affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (ii) the names and addresses of all such third parties. In addition, California residents have the right to request that we disclose to them (i) the categories of Personal Information we have collected about them, (ii) the categories of sources from which Personal Information is collected, (iii) the business or commercial purpose for the information collection, (iv) the categories of third parties with whom we have shared Personal Information, and (v) the specific pieces of Personal Information we hold about an individual.
  • Deletion Rights: California residents have the right to have their Personal Information deleted, unless the Personal Information is necessary for the business or service provider to:
    • complete a transaction for which the Personal Information was collected, provide a good or service requested by the resident or otherwise perform a contract between the business and the resident;
    • detect security incidents;
    • protect against malicious, deceptive, fraudulent or illegal activity (or prosecute those responsible);
    • debug to identify and repair functionality errors;
    • exercise or ensure the right of another to exercise free speech or another legal right;
    • comply with the California Electronic Communications Privacy Act, which compels the production of or access to electronic communication information or electronic device information with a search warrant;
    • engage in research in the public interest (if the resident has provided informed consent);
    • to enable solely internal uses aligned with the resident's expectations given their relationship with the business;
    • comply with a legal obligation;
    • otherwise use the information internally in a lawful manner compatible with the context in which the resident provided it.
  • Do Not Sell: Californian residents have the right to opt-out of having their Personal Information sold. Californian residents acting on behalf of a company or organization in the context of business activities will also have the right to opt-out.

Californians can exercise their privacy rights by contacting us at the address below.

Response Time. We will handle request under applicable law in California. When a request is made, we may verify your identity to protect your privacy and security. We will respond to written rights requests within 45 days following receipt at the e–mail or mailing address listed. If we receive your request at a different e–mail or mailing address, we will respond within a reasonable period of time. Please note that we are only required to respond to each customer twice per calendar year.

Data Protection Officer

Genomic Health has appointed a global privacy officer, whose contact information follows:

FAO: Global Privacy Officer
Genomic Health, Inc.
301 Penobscot Drive
Redwood City, California 94063
United States of America

(US) +1 (650) 569-2134

dpo@genomichealth.com

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